Questions & Answers
Q: When does this program start and finish?
A: Typically, the program starts once the product has reached the quality metrics and production readiness threshold. The program runs between 6 and 8 weeks, depending on the volume of engagement, feedback, and any adjustments that our EAP participants provide.
However, the first run of the EAP will start on the 30th March 2020 and run until 29th June 2020 as we ramp up production of the GA product.
Q: Is this version of your product of high quality, or is it a beta?
A: Unlike beta programs, the platform and features available through the Bamboo Systems Early Adopter Program have gone through our extensive quality assurance processes, so you’re getting a “production-grade” product that is ready to use. However, some things, like supporting content and in-product tips, may not yet be available. These elements are added throughout the EAP.
Q: What happens if I need support on a new feature?
A: You can request through the communication process defined in the agreement.
Q: As part of this program, will I get to test features that won’t be included in the publicly available release?
A: Yes. For example, once you are part of the EAP, you could occasionally receive early access to features that will only be publicly available once the release is a public GA release.
Q: How will I learn when new features are available through the program?
A: We’ll email you the same day we’ve enabled a new feature as well as share new resources and invite you to exclusive, EAP member-only webinars to learn more.
Q: What if I don’t want to participate in a specific feature?
A: We strongly encourage you to try all new features offered, so you and your organization can access the full benefits of the EAP. However, it is not mandatory to try all new features as we are interested to find out how well the systems fits within your operating environment. We would like to know why you don’t find that feature valuable.
Q: Can I tell others about the program?
A: Yes. Feel free to share this information and link.
Q: What if I no longer want to participate in the program?
A: Simply email us at email@example.com at any time.
Q: How will the free upgrade to the GA product work?
A: If you purchase one of the EAP products, then you will be given a replacement server and an agreed period of time to move the data from the EAP product to the GA product.